Box App
Box App
Box App
[OVERVIEW]
To meet growing delivery demands, restaurants faced high costs to expand, especially small businesses. Dark kitchens emerged as a flexible, cost-effective solution for both consumers and restaurateurs.
For an academic project, I developed a business platform to streamline order management.
[TYPE]
Academic project
[SCOPE]
Product Design
Prototyping
[TIMELINE]
Oct 2022 - Jan 2023
[OVERVIEW]
To meet growing delivery demands, restaurants faced high costs to expand, especially small businesses. Dark kitchens emerged as a flexible, cost-effective solution for both consumers and restaurateurs.
For an academic project, I developed a business platform to streamline order management.
[TYPE]
Academic project
[SCOPE]
Product Design
Prototyping
[TIMELINE]
Oct 2022 - Jan 2023
[OVERVIEW]
To meet growing delivery demands, restaurants faced high costs to expand, especially small businesses. Dark kitchens emerged as a flexible, cost-effective solution for both consumers and restaurateurs.
For an academic project, I developed a business platform to streamline order management.
[TYPE]
Academic project
[SCOPE]
Product Design
Prototyping
[TIMELINE]
Oct 2022 - Jan 2023
Introduction
Introduction
Food delivery surged by 85% between 2019 and 2021, driven by Covid-19. In 2020, 350 million meals were delivered in France, transforming consumer habits and placing new pressure on restaurants. Many struggled to meet demand efficiently, facing challenges in order management, food quality during transit, and overall logistics.
Food delivery surged by 85% between 2019 and 2021, driven by Covid-19. In 2020, 350 million meals were delivered in France, transforming consumer habits and placing new pressure on restaurants. Many struggled to meet demand efficiently, facing challenges in order management, food quality during transit, and overall logistics.
The problem
The problem
While delivery platforms simplify ordering for customers, they often overlook the critical handoff between kitchen staff and delivery drivers. This lack of coordination leads to delays, food sitting idle, and a disrupted workflow for both parties.
While delivery platforms simplify ordering for customers, they often overlook the critical handoff between kitchen staff and delivery drivers. This lack of coordination leads to delays, food sitting idle, and a disrupted workflow for both parties.
The challenge
The challenge
To address this problem, we created the following design hypothesis:
To address this problem, we created the following design hypothesis:
"If we implement a business application that streamlines the handoff process between order preparers and delivery drivers, efficiency will improve, enhancing overall well-being at work."
"If we implement a business application that streamlines the handoff process between order preparers and delivery drivers, efficiency will improve, enhancing overall well-being at work."
KPIs to mesure the success:
Average order preparation time per order
Average time for a delivery driver to collect an order
Order preparers satisfaction score (on a scale of 1 to 5)
KPIs to mesure the success:
Average order preparation time per order
Average time for a delivery driver to collect an order
Order preparers satisfaction score (on a scale of 1 to 5)
THE SOLUTION
Preparing and delivering orders with ease
Box App is a smarter order management system that synchronizes kitchen workflows with delivery logistics. By providing real-time updates and clear handoff communication, our solution ensures smoother operations, fresher deliveries, and a better experience for everyone involved.
Box App is a smarter order management system that synchronizes kitchen workflows with delivery logistics.
By providing real-time updates and clear handoff communication, our solution ensures smoother operations, fresher deliveries, and a better experience for everyone involved.
RESEARCH
Understanding the problem
To better understand the challenges from the order preparer's perspective, we conducted a one-week design sprint. During this time, we applied a range of UX methods, such as creating personas, mapping empathy, exploring user flows, designing wireframes, and building a final prototype.
To better understand the challenges from the order preparer's perspective, we conducted a one-week design sprint. During this time, we applied a range of UX methods, such as creating personas, mapping empathy, exploring user flows, designing wireframes, and building a final prototype.
Empathy Map
THE BRAND
A professional platform with an intuitive approach
Considering our persona, we wanted to create more than just an application that performs tasks. We sought to craft an experience that feels natural and engaging. This involved using simple, accessible language avoiding overly casual tones.
We aimed to be supportive and present throughout the process, providing guidance without being imposing, and ensuring the user feels empowered rather than condescended to.
Considering our persona, we wanted to create more than just an application that performs tasks. We sought to craft an experience that feels natural and engaging. This involved using simple, accessible language avoiding overly casual tones. We aimed to be supportive and present throughout the process, providing guidance without being imposing, and ensuring the user feels empowered rather than condescended to.
Considering our persona, we wanted to create more than just an application that performs tasks. We sought to craft an experience that feels natural and engaging. This involved using simple, accessible language avoiding overly casual tones. We aimed to be supportive and present throughout the process, providing guidance without being imposing, and ensuring the user feels empowered rather than condescended to.
Design assets
Final prototype
Interact with mouse - press R to restart
Conclusion
Reflection
Throughout this project, I had the opportunity to collaborate within a team and explore variety of materials to bring a product to life from scratch.
This hands-on experience not only strengthened my teamwork skills but also broadened my perspective on design, allowing me to approach the creative process with a more holistic and innovation mindset.